Information we collect
Account and contact details; order, invoice, campaign, and transaction records; messages and support content; affiliate activity; technical, security, and usage data; and information you choose to provide. Payment providers process payment-card data under their own terms, and Serp Solutions should not be sent full card details through Messages.
How we use information
We use information to provide and secure accounts, process and fulfil orders, communicate about services, administer invoices and affiliates, prevent misuse, maintain records, improve operations, and comply with legal obligations.
How information is shared
Information may be shared with service providers, payment and infrastructure providers, professional advisers, and suppliers or publications where needed to assess or fulfil an order. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.
Retention and security
We retain information for as long as reasonably needed for the purposes above, dispute handling, recordkeeping, and legal compliance. We use reasonable safeguards, but no internet or storage system can be guaranteed completely secure.
Your choices and rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, or portability. Some records may need to be retained for legal, fraud-prevention, accounting, or dispute purposes. Submit privacy requests through the secure contact workflow.
International processing and updates
Providers and counterparties may process information in countries other than your own. Where required, appropriate transfer safeguards should be used. Material policy updates will be posted here with a revised effective date.